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Approaching New Customers

This online course explores the interaction between the organisation and its customers, and explains the importance of knowing your product when selling to customers.

See below for further information.

Sold By: Access Group

Description

You’ll look at the importance of knowing your product, building a rapport and understanding the customer’s needs. You must gather information, present solutions, handle objections and gain commitment to make the sale.

Learning objectives

At the end of the course you will be able to:

Entry requirements

There are no entry requirements.

Course assessment and certification

On successful completion of the final assessment a downloadable certificate is immediately available from your Online Training Academy Dashboard

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

You will be able to access the course for 12 months.

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£12.00

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