Description
What the Useful Guide includes:
- Examples of conflict situations together with tips on how to identify the danger signs
- Exercises to work through to help relate the advice to your own real life examples
- Ways to recognise when your own behaviour may get in the way of resolving the situation
- A toolkit in MS Word so you are able to capture your thoughts and ideas for referral as you work through the Useful Guide
Upon completion you will be able to:
- Recognise the different patterns of behaviour you may encounter during a conflict situation
- Recognise the danger signs and take the appropriate action
- Understand the important difference between being assertive and being aggressive
- Know when to step in to “defuse” a situation
- Be aware of the strategies you can adopt to optimise your chances of bringing the situation under control
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