Description

What the Useful Guide includes:

• Examples of conflict situations together with tips on how to identify the danger signs
• Exercises to work through to help relate the advice to your own real life examples
• Ways to recognise when your own behaviour may get in the way of resolving the situation
• A toolkit in MS Word so you are able to capture your thoughts and ideas for referral as you work through the Useful Guide

Upon completion you will be able to:

• Recognise the different patterns of behaviour you may encounter during a conflict situation
• Recognise the danger signs and take the appropriate action
• Understand the important difference between being assertive and being aggressive
• Know when to step in to “defuse” a situation
• Be aware of the strategies you can adopt to optimise your chances of bringing the situation under control