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A Useful Guide to Process Mapping
Price is per download of the e-book. 20% VAT added in the UK.
As managers we are required to make improvements all the time. It all starts with understanding your processes or getting clear about how the work gets done.
This is something you can’t delegate. It’s your job to understand the processes, although it isn’t your job to actually do the work itself. For example, if you run a call centre, you must know how the work is done: how calls are routed, how your people answer the telephone, the systems they use to service the customer, which other teams are involved later in the process, etc. However, your knowledge isn’t so that you can do the job when the phones are busy, it’s so that you can review the process and make it better (i.e. faster, cheaper and higher quality).
This Useful Guide gives you a basic guidance to, and the principles of, process mapping, together with the key features of any process improvement exercise. It is based on classic process mapping and business improvement techniques where process maps are:
Process mapping enables us to clearly and simply record existing processes, examine them thoroughly and develop improvements by:
Eliminating unnecessary tasks
Clarifying roles within the process
Reducing delays and duplication
Increasing the amount of work undertaken.
What the Useful Guide includes:
Dan explanation of Process Mapping/Flowcharting
the case for using Process Maps
how to construct Process Maps
types of process map
basic flowcharting symbols
preparing for process mapping
constructing a process flowchart
how to Process Improve
using Critical examination
identifying wasted work
Brown Paper Fairs
creating Efficient and Effective Process
exercises for personal practice to help to develop your process mapping skills.
Upon completion you will be able to:
create basic process maps of your existing processes
identify how to improve your processes
involve other people in identifying where improvements can be made achieving buy in for your process improvement plans
improve how things get done in your part of your organisation.
Please note that there may be similar courses available with immediate access elsewhere on our site.
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