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This useful guide is aimed at people in a range of public, private and third sector organisations, as well as people dealing with negotiations in the community, education or at home. At work this might be:

• People who are looking to change their job role or take more control of their workload
• People who would like to develop more control over their relationships with others, including their managers, colleagues, suppliers or clients
• Managers who wish to improve their effectiveness in target-setting, dealing with other departments or external agencies.

You should find this guide useful whether you carry out your negotiations by phone, email, letter or face-to-face, both formally and informally.

By applying the tools and techniques provided in this useful guide, you should find it easier to negotiate for yourself or on behalf of others, with improved outcomes. At home, you might find negotiation helps to develop honesty between people and avoid destructive resentment building up over time. At work you can use it to ensure fairness of opportunity and workload in any team. In the community, you might use this guide to work through negotiations, to create better cohesion between the various parties involved.

See below for further information.