A Useful Guide to Customer Service

£8.28

Price is per download of this e-book, excluding 20% VAT

A Useful Guide to Customer Service helps customer service providers understand the importance of their role and develops the essential skills required to deliver superior customer service. A superior customer service is one that doesn’t just satisfy, it delights! It creates warm feelings in the recipients’ minds about the service, and as such is an essential part of any sales training programme.

This Useful Guide is a downloadable ebook.

See below for further information.

Sold By: Business Learning Foundation

Description

What the Useful Guide includes:

  • Access to the downloadable toolkit which contains lots of exercises, questionnaires and skill reviews.
  • You and Customer Service – who are your customers? your role in the organisation, customer service, the customer journey, consequences of poor service, customer service statements: fact or fiction?, service principles, practical examples of superior service.
  • Communication – what is it? misinterpretations in communication, communicating face-to-face, emailing best practice, sending emails, reading emails.
  • Telephone Communication – telephone as a communication tool, telephone skills, body language on the telephone, poor telephone communicators, factors of voice, good and poor statements on the telephone, message taking and warm transfer, listening skills tips.
  • Assertion, Aggression and Passivity – behaviour descriptions, assertive technique, assertive skill practice, saying “No” to others, positive words and phrases.
  • Dealing with Irate People – tips and tactics to deal with irate people, case study.
  • Personal Pledges – so you can commit to your learning.

Price is per download of the e-book, excluding VAT.

Additional information

Subject

mobile-compatible

level

resource-type

guided-learning-hours

Available for immediate enrolment

Yes

Reviews

There are no reviews yet.

Be the first to review “A Useful Guide to Customer Service”

Your email address will not be published. Required fields are marked *

Keep up to date with what’s happening in the world of education, training and skills. Receive details of offers and newly launched courses, and tips on effective online and blended learning practise by signing up to our monthly newsletter. We guarantee not to sell or pass on your details and you can unsubscribe at any time.

Marketing permissions

eLearning Marketplace Ltd only use the information you provide on this form to send you a monthly e-newsletter.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at [email protected] We will treat your information with respect. For more information about our privacy practices please see our Privacy Policy. By clicking below, you agree that we may process your information in accordance with these terms.

We use MailChimp as our marketing automation platform. By clicking below to submit this form, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.