Description

Work through the exercises in the Useful Guide and you’ll not only know how to deal with difficult behaviour but you’ll also feel much more confident about tackling those difficult issues.

This Useful Guide is a downloadable ebook.

What the Useful Guide includes:

• access to a downloadable toolkit which includes all the exercises in the Useful Guide so you can complete the exercises on your computer
• preparing yourself to deal with difficult behaviour
• managing your own behaviour
• the Functional Fluency model
• the 7 behavioural types
• how to deal with the 7 behavioural types

Upon completion you will be able to:

• understand the 7 behavioural types
• work with the Functional Fluency model
• effectively deal with difficult behaviour both in the workplace and at home
• feel confident dealing with difficult issues

Price is per download of the e-book, excluding VAT.